Cookie Policy

Last Updated: November 16, 2025

1. Introduction

This Cookie Policy explains how PetPixel ("we", "us", or "our") uses cookies and similar tracking technologies when you visit our website and use our AI-powered pet transformation service. This policy should be read in conjunction with our Privacy Policy and Terms and Conditions.

By continuing to use our service, you consent to our use of cookies and similar technologies as described in this policy.

2. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help websites remember information about your visit, such as your preferences, login status, and activity on the site.

Cookies can be "persistent" (remain on your device until they expire or you delete them) or "session" (deleted when you close your browser). They can also be "first-party" (set by the website you're visiting) or "third-party" (set by other services integrated into the website).

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the operation of our service and cannot be disabled. They enable core functionality such as:

  • Authentication: Keeping you logged in during your session
  • Security: Protecting against fraudulent activity and ensuring secure connections
  • Session Management: Maintaining your session state across pages
  • Load Balancing: Distributing traffic across servers for optimal performance

Purpose: Service functionality and security
Duration: Session or up to 7 days
Provider: Supabase (authentication), PetPixel
Can be disabled: No (service won't function properly)

3.2 Functional Cookies

These cookies enable enhanced functionality and personalization. They remember your choices and preferences:

  • Theme Preference: Remembering your light/dark mode choice
  • Language Settings: Storing your preferred language
  • UI Preferences: Remembering your display preferences and settings
  • Referral Codes: Temporarily storing referral codes before account creation

Purpose: Enhanced user experience
Duration: Up to 12 months
Provider: PetPixel
Can be disabled: Yes (may affect user experience)

3.3 Analytics Cookies

These cookies help us understand how visitors interact with our service by collecting and reporting information anonymously:

  • Page Views: Tracking which pages are visited most often
  • User Flow: Understanding how users navigate through the service
  • Performance Metrics: Measuring page load times and responsiveness
  • Feature Usage: Analyzing which features are used most frequently
  • Error Tracking: Identifying technical issues and bugs

Purpose: Service improvement and optimization
Duration: Up to 24 months
Provider: Vercel Analytics
Can be disabled: Yes
Data collected: Anonymized usage statistics, IP addresses (hashed), device information

3.4 Payment Cookies

When you make a purchase, our payment processor (Polar) uses cookies to process your transaction securely:

  • Transaction Security: Preventing fraudulent transactions
  • Payment State: Maintaining payment flow across checkout pages
  • Order Tracking: Linking purchases to user accounts

Purpose: Secure payment processing
Duration: Session
Provider: Polar
Can be disabled: No (required for purchases)
Privacy Policy: Polar Privacy Policy

4. Similar Technologies We Use

4.1 Local Storage and Session Storage

We use browser storage technologies to store data locally on your device:

  • Local Storage: Stores authentication tokens, user preferences, and cached data that persists between sessions
  • Session Storage: Temporarily stores data during your browsing session (e.g., referral codes, form data)

This data is stored locally and not transmitted to our servers unless necessary for service functionality.

4.2 Web Beacons and Pixels

We may use small electronic images (web beacons or pixels) embedded in our service to:

  • Track page visits and user activity
  • Measure email open rates (for transactional emails)
  • Collect anonymous analytics data

4.3 Server Logs

Our servers automatically log certain information about your visit, including:

  • IP address (for security and fraud prevention)
  • Browser type and version
  • Operating system
  • Referring URLs and pages visited
  • Date and time of access

5. Third-Party Cookies

Our service integrates with third-party providers who may set their own cookies:

Supabase (Authentication & Storage)

Purpose: User authentication, database access, and file storage

Cookies Set: Authentication tokens, session management

Privacy Policy: Supabase Privacy

Polar (Payment Processing)

Purpose: Secure payment processing and transaction management

Cookies Set: Checkout session, payment security, fraud prevention

Privacy Policy: Polar Privacy

Vercel Analytics

Purpose: Website analytics and performance monitoring

Cookies Set: Anonymous analytics tracking

Privacy Policy: Vercel Privacy

AI Providers (Fal.ai, Replicate, Kie.ai)

Purpose: AI image generation and processing

Cookies Set: API session management (server-side only)

Note: These providers process images server-side and do not set cookies in your browser

6. How to Manage Cookies

6.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

  • View cookies stored on your device
  • Delete existing cookies
  • Block all cookies or specific types of cookies
  • Set preferences for different websites
  • Configure automatic cookie deletion when you close your browser

6.2 Browser-Specific Instructions

Google Chrome: Settings → Privacy and security → Cookies and other site data

Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data

Safari: Preferences → Privacy → Manage Website Data

Microsoft Edge: Settings → Cookies and site permissions → Cookies and site data

6.3 Opt-Out Tools

You can opt out of analytics tracking by:

  • Enabling "Do Not Track" (DNT) in your browser settings (we respect DNT signals)
  • Using browser extensions that block tracking cookies
  • Adjusting your privacy settings in your account dashboard

6.4 Impact of Disabling Cookies

⚠️ Please Note: Disabling cookies may affect your experience on our service:

  • Strictly Necessary Cookies: The service will not function properly (you won't be able to log in or use core features)
  • Functional Cookies: Your preferences won't be saved, and you'll need to reconfigure settings each visit
  • Analytics Cookies: No impact on functionality, but we won't be able to improve the service based on usage data
  • Payment Cookies: You won't be able to purchase credits

7. Cookie Consent

When you first visit our service, we may display a cookie consent banner. You can choose to:

  • Accept All: Allow all cookies for optimal experience
  • Reject Non-Essential: Only allow strictly necessary cookies
  • Customize: Choose which types of cookies to allow

You can change your cookie preferences at any time through your account settings or by clearing your browser cookies and revisiting our service.

8. GDPR and CCPA Compliance

8.1 European Union (GDPR)

If you are located in the European Economic Area (EEA), you have specific rights under GDPR:

  • Right to access information about cookies stored on your device
  • Right to withdraw consent for non-essential cookies at any time
  • Right to object to processing of personal data collected via cookies
  • Right to data portability for cookie-related data

8.2 California (CCPA)

If you are a California resident, you have rights under the CCPA:

  • Right to know what personal information is collected via cookies
  • Right to opt-out of the "sale" of personal information (Note: We do not sell personal information)
  • Right to request deletion of personal information collected via cookies
  • Right to non-discrimination for exercising CCPA rights

9. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will notify you of significant changes by:

  • Updating the "Last Updated" date at the top of this policy
  • Displaying a prominent notice on our service
  • Sending an email notification (for material changes)

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.

10. Contact Us About Cookies

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

Email: hello@petpixel.app

Data Protection Officer: hello@petpixel.app

Related Policies: Privacy Policy, Terms and Conditions

Quick Summary

  • Essential Cookies: Required for service functionality (login, security, session management)
  • Functional Cookies: Remember your preferences (theme, language, settings)
  • Analytics Cookies: Help us improve the service (anonymous usage data)
  • Payment Cookies: Enable secure transactions via Polar
  • Your Control: Manage cookies through browser settings or account preferences
  • Third-Parties: Supabase, Polar, Vercel, and AI providers may set cookies
  • Your Rights: You can opt-out of non-essential cookies at any time