Your Data Rights

At PetPixel, we believe you should have control over your personal information. Learn about your rights and how to exercise them.

Your Privacy Rights

Right to Access
Request a copy of the personal information we hold about you, including images, transaction history, and account data.
Right to Correction
Request correction of inaccurate or incomplete personal information in your account.
Right to Deletion
Request deletion of your personal information and account data, subject to legal retention requirements.
Right to Portability
Request a copy of your data in a machine-readable format to transfer to another service.
Right to Restriction
Request restriction of processing of your personal information in certain circumstances.
Right to Object
Object to processing of your personal information for direct marketing or other purposes based on legitimate interests.

GDPR Rights (European Economic Area)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

  • Right to Withdraw Consent: Withdraw consent for data processing at any time without affecting previous processing
  • Right to Lodge a Complaint: File a complaint with your local supervisory authority if you believe your rights have been violated
  • Right to Not Be Subject to Automated Decision-Making: Object to decisions made solely by automated processing that significantly affect you
  • Right to Information: Be informed about data processing in a clear and transparent manner

EU Supervisory Authorities: Find your local data protection authority at https://edpb.europa.eu

CCPA Rights (California Residents)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: Request disclosure of the categories and specific pieces of personal information collected
  • Right to Delete: Request deletion of personal information collected about you
  • Right to Opt-Out of Sale: We do not sell personal information, but you have the right to opt-out if we did
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights
  • Right to Know About Data Sharing: Request information about how we share personal information with third parties

Notice: We do not sell your personal information to third parties.

In the past 12 months, we have collected the following categories of personal information: identifiers (email, name), images, transaction data, usage information, and device information. See our Privacy Policy for details.

How to Exercise Your Rights

Option 1: Self-Service (Account Settings)

You can manage most of your data directly from your account settings:

  • Update Profile: Edit your email, name, and preferences in Settings
  • View Images: Access all your uploaded and generated images in your Gallery
  • Download Data: Export your transformation history and account data
  • Delete Images: Remove individual images from your gallery
  • Delete Account: Permanently delete your account and all associated data
Go to Account Settings

Option 2: Email Request

For more complex requests or assistance, contact our Data Protection Officer:

Email: hello@petpixel.app

Subject: Data Rights Request - [Your Name]

Include: Your account email, specific request, and any relevant details

Option 3: Formal Data Rights Request Form

For formal GDPR or CCPA requests, use our dedicated request form:

Submit Data Rights Request

Response Timeline

Acknowledgment

48 hours

We'll acknowledge your request and verify your identity
Response Time

30 days

We'll fulfill your request within 30 days (GDPR/CCPA requirement)
Extensions

+30 days

In complex cases, we may extend by 30 days with notification

Verification Process

To protect your privacy and security, we must verify your identity before processing data rights requests:

1

Identity Verification

We'll ask you to confirm your account email and may request additional verification for security purposes

2

Request Review

Our team will review your request to ensure we understand what you're asking for

3

Fulfillment

We'll process your request and provide the requested information or action

4

Confirmation

You'll receive confirmation once your request has been completed

What Data Can You Request?

Account Information
  • Email address and profile information
  • Account creation date and login history
  • Credit balance and purchase history
  • Referral codes and bonus credits earned
Image Data
  • Original pet photos you uploaded
  • AI-generated transformed images
  • Transformation prompts and parameters
  • Image metadata (upload date, size, etc.)
Transaction Data
  • Credit purchase history and receipts
  • Payment method information (last 4 digits only)
  • Transaction dates and amounts
  • Refund history (if applicable)
Usage Data
  • Service usage statistics and activity logs
  • Device and browser information
  • IP addresses and access times
  • Features used and preferences set

Limitations and Exceptions

While we strive to honor all data rights requests, there are certain limitations:

  • Legal Obligations: We must retain certain data for tax, accounting, and legal compliance (typically 7 years for financial records)
  • Active Transactions: Data related to pending transactions or disputes may need to be retained until resolution
  • Security and Fraud Prevention: Some data may be retained to prevent fraud and protect service security
  • Anonymized Data: Data that has been fully anonymized and cannot be linked back to you may be retained for analytics
  • Third-Party Rights: We cannot delete data that is owned by or affects the rights of third parties
  • Technical Limitations: Some data in backups may take up to 90 days to be fully removed from all systems

Frequently Asked Questions

Is there a fee to exercise my data rights?▼

No, exercising your data rights is completely free. We do not charge any fees for access, correction, deletion, or other data rights requests.

How long does it take to delete my account?▼

Account deletion is immediate, but complete removal of all data from our systems (including backups) can take up to 30 days. Transaction records are retained for 7 years for legal compliance.

Can I recover my account after deletion?▼

No, account deletion is permanent and cannot be undone. Your credits, images, and all data will be permanently deleted. We recommend downloading your data before deletion.

What happens to my unused credits if I delete my account?▼

Unused credits are forfeited upon voluntary account deletion and are non-refundable. We recommend using or requesting a refund (within 7 days of purchase) before deleting your account.

How do I opt-out of marketing emails?▼

Click the "Unsubscribe" link at the bottom of any marketing email, or update your email preferences in Account Settings. Note: You'll still receive essential service emails (receipts, security alerts).

Can I request data about someone else?▼

No, you can only request your own personal data. For legal guardians or representatives, please contact us with proper documentation.

Contact Our Data Protection Team

If you have any questions about your data rights or need assistance, our Data Protection team is here to help:

General Data Inquiries

hello@petpixel.app

Response time: 48 hours

Data Protection Officer

hello@petpixel.app

For formal GDPR/CCPA requests

Related Policies: Privacy Policy, Terms and Conditions, Cookie Policy

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